Air Seychelles signs accord with global technology provider
18-August-2015
By March next year, Air Seychelles will be equipped with a full suite of technology that will support the carrier’s global business as well as enhance guest experience and revenue-generating capabilities.
This follows the signing of a memorandum of understanding (MoU) between the national airline and Sabre Corporation, a global technology provider.
Using Sabre’s robust and flexible software, SabreSonic, Air Seychelles will be able to further optimise daily operations, drive incremental revenues and ancillary revenue opportunities.
It will also provide guests with more personal travel experience through tailored services, delivering an overall more consistent guest experience, with a faster, smoother check-in process.
The agreement was signed at La Plage Restaurant last Friday by the chief executive of Air Seychelles Roy Kinnear and Shane M. Batt, the vice president global sales at Sabre, in the presence of Air Seychelles’ staff members and the airline’s partners, among other distinguished guests.
Over the months ahead, Air Seychelles staff involved with guest services, behind the scenes system and related activities will be following an extremely intensive training programme. The students of the Seychelles Tourism Academy will also have a new training programme added to their module to teach them how to use this new technology.
Mr Kinnear said with a more complex business and more airline partners, the timing is right to introduce a technology solution which is focused on enhancing the guest experience.
He pointed out that the new platform will not only be cost effective but also have an impact on the staff.
“It brings a more efficient operation in an airport which allows check-in staff to actually spend more time focusing on the guest rather than systems,” he said.
Mr Batt said guests will also have more control and flexibility as it will be possible to book tickets and manage itineraries on smartphones or tablet devices, as well as check-in online for both domestic and international flights.
“Air Seychelles’ success is Sabre’s success; even though you are not the largest carrier we have, you are one of the most important. This is because the Seychelles represents quality, hospitality and quite simply paradise, and that is the type of product Sabre wants to be associated with,” Mr Batt said.
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