E-Mail: psvp@statehouse.gov.sc
Office of the Vice President
Press Release
14.04.11
Special Unit and hot line service set up in quest for better public service delivery
In his State of the Nation address on 25th February 2011, President James Michel announced the establishment of a hotline for members of the public who wish to report complaints and make suggestions about service in different departments. This will be part of Government’s strategy to foster excellence in its service delivery.
The Office of the Vice President is pleased to announce that a Special Unit in the Department of Public Administration, based at National House, has been given the responsibility to operate the service which will be available from 20th April 2011.
The mandate of the Unit is to act as a catalyst in getting public service organizations to respond in a timely manner to public complaints, concerns and suggestions by liaising and networking with Government Ministries/Departments and Public Agencies to ensure that service to the nation and its citizens remains Government’s first priority.
The new Unit will deal with complaints, concerns and suggestions related to service delivery expeditiously. Persons wishing to contact the Unit should telephone hotline numbers 325666, or 723150. They may also call the National House Telephone number383033, or send an email to pr@dpa.gov.sc. The contact Public Relations Officer in the Department of Public Administration is Mrs Alise Nourrice.
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